Complaints

How we handle your complaint

We are committed to providing a high standard of service to our customers so if you have any suggestions or feedback then please let us know.
We appreciate that we don't always get it right, so if you feel this has happened we want you to tell us about it so we can put it right.


When and how you will hear from us

If we are able to resolve your complaint within three working days, we will send you written confirmation of this. Where we cannot resolve your complaint within three working days, we will send a written acknowledgement within five working days. We will then undertake a full investigation to enable us to make an informed assessment of your complaint.


We will send you a final response within eight weeks, which will:

  • Let you know the outcome of our investigation
  • If appropriate, advise you of what we intend to do to rectify the problem
  • If we disagree with your complaint, clearly explain the reason why

Throughout the eight week investigation, or until a final response is issued, we will keep you informed of our progress and we may contact you to ask you to provide further information regarding the issues you have raised.

Please note that RMP properties is a trading style of Redbrick Survey and Valuation Ltd who may also form part of these investigations.


How to contact us

We want to hear your comments and feedback.
Please contact:

The Manager
RMP Properties
24 Headingley Lane
Hyde Park
Leeds
LS24 6DW
0113 224 9911
[email protected]



Referring your complaint

For complaints regarding residential lettings and management, if we are unable to resolve your complaint, you can choose to refer the matter to the Property Redress Scheme.


To find out whether they are able to help you, you may contact:


EMAIL: [email protected]

TEL: 0207 334 3806

POST: Property Redress Scheme, Premiere House, 1st floor, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH


For complaints regarding other matters (excluding management and lettings), if we are unable to resolve your complaint, you may refer the matter to the Centre for Effective Dispute Resolution.


To find out whether they are able to help you, you may contact:


EMAIL: [email protected]

TEL: 020 7520 3800

POST: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU


Alternatively, for complaints of a commercial nature (from a person or organisation in a business capacity) you can choose to refer the matter to the Royal Institution of Chartered Surveyors.


To find out whether they are able to help you, you may contact:


EMAIL: [email protected]

FAX: 0207 334 3802

TEL: 0207 334 3806

POST: RICS Dispute Resolution Service, Surveyor Court, 55 Colmore Row, Birmingham B3 2AA


If you decide to refer your complaint, you must do so within 12 months of the date you first complained to us.


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