Complaints

How we handle your complaint

We are committed to providing a high standard of service to our customers so if you have any suggestions or feedback then please let us know.
We appreciate that we don't always get it right, so if you feel this has happened we want you to tell us about it so we can put it right.


When and how you will hear from us

If we are able to resolve your complaint within three working days, we will send you written confirmation of this. Where we cannot resolve your complaint within three working days, we will send a written acknowledgement within five working days. We will then undertake a full investigation to enable us to make an informed assessment of your complaint.


We will send you a final response within eight weeks, which will:

  • Let you know the outcome of our investigation
  • If appropriate, advise you of what we intend to do to rectify the problem
  • If we disagree with your complaint, clearly explain the reason why

Throughout the eight week investigation, or until a final response is issued, we will keep you informed of our progress and we may contact you to ask you to provide further information regarding the issues you have raised.

Please note that RMP properties is a trading style of Redbrick Survey and Valuation Ltd who may also form part of these investigations.


How to contact us

We want to hear your comments and feedback.
Please contact:

The Manager
RMP Properties
24 Headingley Lane
Hyde Park
Leeds
LS24 6DW
0113 224 9911
info@rmpproperrties.co.uk



If we are unable to resolve your complaint you have the right to refer the matter to the Surveyors Ombudsman Service. To find out whether they are able to help you, you may contact:


Ombudsman Service: Property
PO Box 1021
Warrington
WA4 9FE
0330 440 1634
www.ombudsman-services.org


Please note referrals to the Ombudsman service must be made within 12 months of the original complaint.


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